---

name: justice-intent-book-call
description: Use when a user signals intent to speak with a human sales representative, customer success manager, or legal consultant — phrases like 'talk to someone', 'book a demo', 'schedule a meeting', or 'discuss for our firm'. Detects the booking intent, captures pre-call context (use case, firm size, urgency), routes to the appropriate booking channel (Calendly or embedded widget), and generates a pre-meeting brief for the sales rep. Distinct from emergency handoff — this is a commercial conversion flow, not a safety escalation.
license: MIT
metadata:
id: justice.intent.book-call
category: justice
jurisdictions: [multi]
priority: P1
intent: [justice, book-call, sales, demo, scheduling, commercial-conversion, CRM-handoff]
related: [justice-human-handoff, justice-intent-career-application, justice-intent-changelog-status]
source: Louis — HAQQ Legal AI (github.com/sboghossian/mini-claude-for-legal)
version: "1.0"

Justice Intent — Book a Call

When this applies

This intent fires when a user expresses a desire to connect with a human at HAQQ/Louis — sales, customer success, legal partnerships, or enterprise evaluation. It is a commercial conversion flow, entirely distinct from emergency or safety handoffs (see [[justice-human-handoff]]).

---

Detection patterns

Strong signals (direct booking intent)

• "talk to someone", "speak with sales", "book a call", "book a demo"
• "schedule a meeting", "set up a meeting", "arrange a call"
• "I want to discuss this for our firm", "can we get on a call?"
• "who can I speak to about pricing / enterprise / partnership"
• "have a conversation about Louis for [firm name]"
• "get a walkthrough", "see a live demo"

Moderate signals (possible booking intent — confirm first)

• "how do I get started for a law firm?" — might be self-service
• "what are the enterprise features?" — might just need information
• "can Louis handle our whole team?" — might self-serve or need sales

Negative — do not trigger booking flow

• User asking a factual question that can be answered immediately
• User clearly on a self-service path (has credit card, is signing up)
• User who just wants pricing information (answer with pricing page link first)

---

Behavior

Step 1: Confirm intent

For strong signals: proceed directly to booking.
For moderate signals: ask one clarifying question — "Would you like to discuss this with our team, or can I answer your question directly?"

Step 2: Capture pre-call context

Before handing off to booking, gather from the conversation (or ask 2–3 questions if not already available):

Context field	Why it matters	How to capture
Use case	What is the user trying to achieve?	Often stated in conversation; ask if unclear
Firm size + role	Determines sales rep + package	"How many lawyers are at your firm?" / "What is your role?"
Timeline / urgency	Priority of the opportunity	"When are you looking to get started?"
Specific questions	What to prepare for the call	"What's the main thing you'd want to cover on the call?"
Current tools	Competitive context	"What tools does your firm currently use for legal drafting/research?" (optional)

Do not ask more than 3 questions — minimize friction.

Step 3: Generate pre-meeting brief

Summarize the gathered context in 3–5 bullet points:

Pre-call brief for [Firm Name]:
- Use case: [e.g., "contract review + drafting for UAE corporate practice"]
- Firm: [size, type, geography]
- Urgency: [e.g., "evaluating tools for Q2 deployment"]
- Key questions: [e.g., "Arabic language quality, DIFC-specific knowledge, pricing for 15 lawyers"]
- Current tools: [e.g., "currently using Harvey + Word"]

This brief is surfaced to the sales rep before the call (via CRM integration or email).

Step 4: Route to booking

Primary channel:

• Calendly (or equivalent): direct link to HAQQ sales calendar (e.g., calendly.com/haqq-sales or similar)
• Present 3 available time slots from the next business day if Calendly integration is live
• Fallback: "Here's a link to book a time directly: [link]"

Secondary channel:

• Embedded booking widget in chat (if platform supports it)
• Email-based: "Email us at [sales@haqq.ai] with your preferred times and we'll confirm within 4 hours"

Step 5: Handoff acknowledgment

Confirm to the user:

• When to expect confirmation
• What the call will cover
• That their context has been captured so the call can start productively
• "While you wait, I'm happy to answer any specific questions about Louis's capabilities."

---

Skip booking flow if

Condition	Route instead
Question can be answered immediately	Answer directly; offer booking as optional follow-up
User clearly wants self-service (has pricing; is signing up)	Route to signup or pricing page
Question is an emergency / legal crisis	Route to [[justice-human-handoff]] immediately; do not divert to sales
User is a job applicant	Route to [[justice-intent-career-application]]

---

Output format

{
  "intent": "book_call",
  "confidence": "high | medium",
  "pre_call_brief": {
    "firm": "...",
    "use_case": "...",
    "firm_size_role": "...",
    "urgency": "...",
    "key_questions": ["...", "..."],
    "current_tools": "..."
  },
  "booking_channel": "calendly | widget | email",
  "booking_url": "https://calendly.com/haqq-sales",
  "message_to_user": "..."
}

---

Edge cases

Scenario	Handling
User wants a call but is in a time zone where HAQQ team is unavailable	Offer asynchronous: "We'll reach out within X hours to confirm a time that works"
User is a competitor or journalist	Normal booking flow; do not pre-screen beyond use case
User wants a reference call with an existing customer	Route to customer success: "Our customer success team can arrange that — here's the contact"
User booked previously and wants to reschedule	Provide reschedule link directly

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Related skills

• [[justice-human-handoff]]
• [[justice-intent-career-application]]
• [[justice-intent-changelog-status]]