---

name: docs-status-page-reader
description: Use when the platform or a specific Louis component (API, chat, OCR, drafting engine, citation lookup) appears degraded or unavailable, and the system or a user needs to surface the current operational status. Drives in-product status banners, support triage, and incident communication by reading the live status page and reporting per-component health.
license: MIT
metadata:
id: docs.status-page-reader
category: docs
jurisdictions: [multi]
priority: P2
intent: [status, incident, degraded service, uptime, system health]
related: [docs-security-overview, docs-tenant-isolation-explainer, docs-sso-saml-setup]
source: Louis — HAQQ Legal AI (github.com/sboghossian/mini-claude-for-legal)
version: "1.0"

Status Page Reader — Louis Platform Health

Purpose

This skill surfaces real-time operational status for each Louis platform component. It is used in two contexts:

1. In-product banners — when the application detects latency or errors, it calls this skill to retrieve the authoritative status and display a user-friendly notice rather than a generic error.
2. Support triage — when a user reports an issue, this skill is the first check: is this a platform incident or a user-specific problem?

Status page URL

https://louis.haqq.ai/status

Platform components monitored

Component	Description	User impact when degraded
API	Core REST/GraphQL API layer	All features unavailable; login may fail
Chat	AI chat interface and model inference	Conversations not loading or slow
OCR	Document ingestion and optical character recognition	PDF/image uploads fail; extracted text unavailable
Drafting	AI drafting engine	Draft generation fails or times out
Citations	Legal citation lookup and validation	Citation insertion returns no results

Status levels

Level	Color	Meaning
Operational	Green	Component fully functional
Degraded Performance	Yellow	Component functional but slower or partially limited
Partial Outage	Orange	Some users or features affected
Major Outage	Red	Component unavailable for all or most users
Under Maintenance	Blue	Planned maintenance window

In-product behavior

When the API or Chat component is degraded or worse:

• Display a banner at the top of the application:

  "Some features may be unavailable. Check status.haqq.ai for updates."

• Do not suppress individual error messages — surface them alongside the banner.
• Do not retry indefinitely; apply exponential back-off and surface a clear "Try again later" message after 3 failures.

When OCR is degraded:

• Show a specific message on the document upload dialog:

  "Document processing is currently experiencing delays. Your upload will be queued and processed once the service recovers."

When Drafting is degraded:

• Disable the "Generate Draft" button and display:

  "The drafting engine is temporarily unavailable. Please try again shortly."

Support triage logic

User reports issue
  → Read status page
  → If any relevant component is not Operational:
      "We're aware of an issue affecting [component]. Our team is working on it.
       Follow https://louis.haqq.ai/status for updates."
  → Else:
      Collect user-specific diagnostics (browser, account, specific document, error message)
      Escalate to support ticket

Incident communication standards

• Detection to first update: target < 15 minutes for Major Outage.
• Update frequency during incident: every 30 minutes until resolved.
• Post-incident review: published on the status page within 5 business days for Major Outage or incidents lasting > 2 hours.
• Customer notification: Enterprise customers with SLA agreements receive direct email notification within 30 minutes of a Major Outage declaration.

How to subscribe to status updates

Users can subscribe to status page notifications at https://louis.haqq.ai/status/subscribe:

• Email notifications for all incidents.
• Webhook option for enterprise integrations (pipe alerts into Slack, PagerDuty, or your own monitoring).

Related skills

• [[docs-security-overview]]
• [[docs-tenant-isolation-explainer]]
• [[docs-sso-saml-setup]]